FAQs and Shipping

When will I get my order?

If you just received a shipment notification, please allow 1 to 3 business days for the tracking information to update.

We proudly offer FREE worldwide shipping! 

We require 1 to 3 business days on average to fulfil your order before dispatch. This can sometimes be longer (up to 10 days) if you ordered a customized product (e.g. custom name necklace) and if our current workload is higher than usual. Tracking details will be sent thereafter.

Please note that estimated shipping times only begin once the order has been dispatched.

Rest assured, we are doing everything we can to get your order to you as soon as possible!

Once your order is dispatched, you will receive an email confirmation. Estimated delivery time is (7-8 business Days for U.S if mentioned in product description) and 2-5 weeks for other locations, though this can vary depending on your location. Please be aware that this is only an estimate and shipping can take longer depending on your location and the current demand on shipping companies. Please also consider any holidays that might impact delivery times.

Please Note that orders placed between (19 Jan to 10 Feb) will take Additional 7-14 business days  than normal timeframe due to Annual Maintenance at our workshop.So, Please place your orders keeping this in mind as orders will be processed gradually.

Thank you for shopping with Pendants Bazaar!

Do you ship to my country? How long will take my order to arrive?

We ship worldwide! Delivery times may vary due to your location and the nature of your order. For example, products that require customization can take longer to ship.

What is your jewellery made from?

We use a variety of different materials to create our jewellery pieces, so we recommend you check the details section on each individual product page.

Can I cancel my order?

We process orders quickly to ensure every package is shipped as soon as possible. Sometimes we'll begin processing your order in just minutes, and so we cannot always guarantee that we'll be able to cancel your order once it has been placed.

If the wrong product is delivered to you or there is some type of error with the product we will ship a brand new one at earliest. But Exchange and the return of the personalized products is not acceptable as these products are specially Made to meet your personal needs and cannot be restocked. However, we aim to satisfy our customers at their highest.

Do you have any Warranty?

Yes, We offer a warranty of 2 to 5 years (Depending on item)  for the plating of our gold-plated and silver-plated jewelry. The warranty covers fading or tarnishing of the plating during normal use.
The warranty does not cover any physical damage such as scratches, dents, or broken parts. Damage caused by improper care, accidental breakage, or exposure to harsh chemicals is also not covered.

Will I have to pay customs charges?

Every country is different, so we recommend you contact your local post office for more clarification on this matter.

How can I get in contact with you?

You can send us a message via our contact form and we'll get back to you as soon as possible.